1. Purpose

Nosibahle Foundation NPC ("the Foundation", "we", "our", or "us") is committed to transparency, accountability, and responsible stewardship of every donation entrusted to us. Donations received through our website help fund disaster relief, emergency assistance, housing reconstruction, and community development initiatives across South Africa.

This Refund Policy explains the circumstances under which a refund may be requested and processed.

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 2. Charitable Donations

As a registered Non-Profit Company (NPC), donations made to Nosibahle Foundation are voluntary contributions intended to support our charitable mission. Once a donation has been successfully processed, funds may be allocated to ongoing programmes, emergency response efforts, or operational activities necessary to fulfil our objectives.

For this reason, donations are generally **non-refundable**.

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3. When a Refund May Be Considered

We understand that mistakes can occur. Refund requests may be considered in the following circumstances:

* A donation was made more than once due to a duplicate transaction.

* An incorrect donation amount was entered by mistake.

* A technical error resulted in an unintended payment.

* An unauthorised transaction has been identified and verified.

* Any other exceptional circumstance considered reasonable by the Foundation.

Each request will be assessed on its individual merits.

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4. Timeframe for Refund Requests

To enable us to investigate and process your request promptly, refund requests should be submitted within **30 calendar days** of the original donation date.

Requests received after this period may not be eligible for consideration.

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5. How to Request a Refund

To request a refund, please contact Nosibahle Foundation and provide the following information:

* Full name

* Contact details (email address and/or telephone number)

* Date of the donation

* Donation amount

* Payment method used

* Transaction or payment reference number

* Reason for requesting the refund

* Any supporting documentation, where applicable

Refund requests may be submitted via:

**Email: admin@nosibahlefoundation.co.za

**Telephone: 071 135 0662

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6. Refund Assessment

Upon receiving your request, we will:

1. Acknowledge receipt of your request.

2. Review the transaction and supporting information.

3. Verify the payment with our payment service provider where necessary.

4. Notify you of the outcome as soon as reasonably possible.

Nosibahle Foundation reserves the right to approve or decline refund requests in accordance with this policy.

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7. Approved Refunds

Where a refund is approved:

* Refunds will be processed using the original payment method wherever possible.

* Processing times may vary depending on the payment provider or financial institution.

* Banking or payment processing fees charged by third parties may not be refundable where these are beyond our control.

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8. Recurring Donations

If you have authorised recurring donations, you may cancel future payments at any time before the next scheduled payment by:

* Managing your recurring payment through the applicable payment provider, where available; or

* Contacting Nosibahle Foundation for assistance.

Cancellation of recurring donations will not automatically result in refunds of donations that have already been processed.

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9. Fraud Prevention

To protect our donors and the Foundation, we may request additional information before approving a refund request. We reserve the right to decline requests where fraud, misuse, or false information is suspected.

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10. Changes to this Policy

Nosibahle Foundation may update this Refund Policy from time to time to reflect changes in legislation, payment processing requirements, or organisational practices.

The latest version will always be published on our website.

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11. Contact Us

If you have any questions about this Refund Policy or wish to request a refund, please contact:

**Nosibahle Foundation NPC**

Email: admin@nosibahlefoundation.co.za

Telephone: 071 135 0662

Physical Address:  Suite 604 Ridge 7 27 Vuna Close Umhlanga Ridge