Cancellation Policy
Effective Date: 20 July 2026
1. Purpose
Nosibahle Foundation NPC ("the Foundation", "we", "our", or "us") values the trust and generosity of our donors, supporters, volunteers, and partners. This Cancellation Policy explains how cancellations apply to donations, event registrations, volunteer participation, and any future fundraising activities conducted through our website.
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2. Once-Off Donations
Once-off donations are processed immediately upon successful payment through our secure payment partners.
As donations are voluntary contributions that may be allocated to ongoing charitable programmes, emergency disaster relief, housing reconstruction, or community development initiatives, they **cannot normally be cancelled once payment has been successfully processed**.
If you believe your donation was made in error, please refer to our **Refund Policy** or contact us as soon as possible.
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3. Recurring Donations
Where recurring (monthly or scheduled) donations are offered, donors may cancel future payments at any time.
Cancellation requests should be made before the next scheduled payment date by:
* Managing your recurring donation through the relevant payment provider, where this option is available.* Contacting Nosibahle Foundation directly for assistance.
Once a scheduled payment has been successfully processed, that donation cannot be cancelled but may be considered for a refund in accordance with our Refund Policy.
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4. Fundraising Events
If the Foundation organises fundraising events that require registration or ticket purchases:
* Registration cancellations should be submitted as early as possible.* Eligibility for refunds, credits, or transfers will depend on the specific terms published for the event.* Where catering, venue bookings, or third-party costs have already been incurred, refunds may not be available.
Any event-specific cancellation terms will be communicated at the time of registration.
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5. Volunteer Participation
Volunteers who are unable to attend a scheduled activity are kindly requested to notify the Foundation as soon as reasonably possible so that alternative arrangements can be made.
There is no penalty for cancelling volunteer participation; however, advance notice helps us ensure the continuity of our programmes and services.
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6. Programmes and Community Activities
Where beneficiaries or participants have registered for Foundation programmes, workshops, training sessions, or community activities, we request that cancellations be communicated promptly.
This allows opportunities to be offered to other participants and assists with programme planning.
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7. Cancellation by the Foundation
Nosibahle Foundation reserves the right to postpone, reschedule, or cancel any programme, event, campaign, or activity due to circumstances beyond our reasonable control, including but not limited to:
* Severe weather or natural disasters* Safety or security concerns* Public health emergencies* Insufficient registrations* Venue or logistical challenges* Operational requirements
Where applicable, affected participants or donors will be notified as soon as reasonably possible.
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8. Exceptional Circumstances
The Foundation recognises that exceptional situations may arise. Requests for special consideration regarding cancellations will be assessed individually and fairly, taking into account the circumstances and the Foundation's charitable obligations.
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9. Changes to This Policy
Nosibahle Foundation may amend this Cancellation Policy from time to time to reflect changes in legislation, organisational practices, or operational requirements.
The latest version will always be available on our website.
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10. Contact Us
If you have any questions regarding this Cancellation Policy or require assistance with cancelling a recurring donation, event registration, or volunteer commitment, please contact us with the following details:
**Nosibahle Foundation NPC**
Email: admin@nosibahlefoundation.co.za
Telephone: 031 566 1330
Physical Address: Suite 604 Ridge 7, 27 Vuna Close, Umhlanga Ridge.
Website: https://www.nosibahlefoundation.co.za

We appreciate your support and understanding. Your generosity and commitment help us continue serving communities affected by natural disasters and building stronger, more resilient futures.