Service & Communication Timeframes
Effective Date: 20 July 2026

1. Purpose
Nosibahle Foundation NPC ("the Foundation", "we", "our", or "us") is committed to providing timely communication and efficient service to our donors, volunteers, beneficiaries, and partners.
This Delivery Timeframes Policy outlines the expected timeframes for services and communications provided through our website.

2. Online Donation Confirmations
Once an online donation has been successfully processed through one of our secure payment providers, donors will generally receive an electronic confirmation immediately.
If a confirmation email is not received within 24 hours, please check your spam or junk folder before contacting us.

3. Donation Receipts
Donation receipts are typically issued automatically following a successful online donation.
Where manual verification is required, receipts will normally be issued within 2 to 5 business days.

4. Section 18A Tax Certificates (Where Applicable)
Where donations qualify under South African tax legislation and the Foundation is authorised to issue Section 18A tax certificates, certificates will be issued according to our annual tax administration schedule or within a reasonable period after receiving all required donor information.
Donors may be contacted if additional information is needed before a certificate can be issued.

5. Enquiries Submitted Through the Website
We aim to respond to enquiries received through our contact forms, email, or other communication channels within 2 to 5 business days.
More complex enquiries may require additional time, and we will keep you informed where possible.

6. Volunteer Applications
Volunteer applications are reviewed as they are received.
Applicants can generally expect an acknowledgement within 5 business days.
Where additional screening, interviews, or training is required, processing times may vary.

7. Partnership and Sponsorship Enquiries
Requests from corporate sponsors, government departments, municipalities, NGOs, and community organisations are typically acknowledged within 5 business days.
Depending on the complexity of the proposed partnership, a detailed response may take additional time.

8. Event Registrations
Where the Foundation hosts fundraising events, workshops, or community programmes:
Registration confirmations are generally sent immediately after successful registration.
Additional event information will be communicated before the scheduled event date.

9. Merchandise (If Offered)
Should Nosibahle Foundation offer fundraising merchandise in the future, estimated delivery times will be communicated during checkout.
Unless otherwise stated, orders will generally be processed within 3 to 5 business days before dispatch.
Delivery times may vary depending on the courier service, destination, public holidays, or circumstances beyond our control.

10. Digital Resources
Where downloadable reports, publications, newsletters, educational resources, or promotional materials are provided electronically, these are generally available immediately after download or registration.

11. Delays Beyond Our Control
Occasionally, delays may occur due to circumstances beyond the Foundation's reasonable control, including:
Severe weather or natural disasters
Internet or telecommunications interruptions
Payment verification delays
Courier disruptions
Public holidays
Power outages or other utility interruptions
Government or regulatory requirements
Where significant delays occur, we will make reasonable efforts to keep affected individuals informed.

12. Accuracy of Contact Information
To ensure timely delivery of receipts, confirmations, and communications, supporters are responsible for providing accurate and up-to-date contact information.
Nosibahle Foundation cannot be held responsible for delays resulting from incorrect email addresses, telephone numbers, or postal information supplied by users.

13. Changes to This Policy
Nosibahle Foundation may update this Delivery Timeframes Policy from time to time to reflect changes in operational practices or legal requirements.
The latest version will always be available on our website.

14. Contact Us
If you have any questions regarding this Delivery Timeframes Policy or have not received an expected communication, please contact:
Nosibahle Foundation NPC
Email: admin@nosibahlefoundation.co.za
Telephone: 031 566 1330
Physical Address: Suite 604, Ridge 7, 27 Vuna Close Umhlanga Ridge.
Website: https://www.nosibahlefoundation.co.za

We are committed to serving our supporters, volunteers, and partners with professionalism, transparency, and timely communication as we work together to build stronger, safer, and more resilient communities.